Cookie Policy
Last updated: March 14, 2026
ZENOPAY SOLUTIONS PRIVATE LIMITED
We use cookies to enhance your shopping experience and provide personalized services. This policy explains how we use cookies on our e-commerce platform.
Table of Contents
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our e-commerce website. They help us provide you with a better shopping experience and allow us to improve our services.
Cookies contain information that is transferred to your device's hard drive and help us recognize your browser and capture certain information about your preferences and shopping behavior.
Cookies can be categorized into different types based on their purpose, duration, and origin:
⏱️ Session Cookies
Temporary cookies that are automatically deleted when you close your browser
- Essential for shopping cart functionality
- Maintain login status during your visit
- Enable secure transactions
📅 Persistent Cookies
Cookies that remain on your device for a predetermined period
- Remember your preferences
- Store your wishlist items
- Provide personalized recommendations
🏠 First-Party Cookies
Cookies set directly by our website (zeno-in.com)
- Shopping cart management
- User authentication
- Site navigation preferences
🔗 Third-Party Cookies
Cookies set by external services we integrate with
- Analytics and performance tracking
- Payment processing
- Social media integration
2. How We Use Cookies
ZENOPAY SOLUTIONS PRIVATE LIMITED uses cookies to enhance your shopping experience and improve our e-commerce platform. We use cookies for the following purposes:
2.1 Essential E-commerce Functions
- Maintain your shopping cart items across pages and sessions
- Process secure payments and transactions
- Remember your login status and user preferences
- Enable core website functionality and navigation
- Provide multi-language support
- Ensure website security and fraud prevention
2.2 Performance and Analytics
- Analyze customer browsing patterns and behavior
- Monitor website performance and loading times
- Identify popular products and categories
- Optimize our e-commerce platform for better user experience
- Track conversion rates and sales performance
2.3 Personalization
- Remember your product preferences and viewing history
- Provide personalized product recommendations
- Save your wishlist and favorite items
- Customize content based on your interests
- Remember your shipping and billing preferences
2.4 Marketing and Communication
- Display relevant product advertisements
- Track the effectiveness of marketing campaigns
- Enable social media sharing and integration
- Send targeted promotional offers (with your consent)
- Measure email marketing performance
3. Types of Cookies We Use
3.1 Our First-Party Cookies
These cookies are set directly by our website and are essential for our e-commerce operations:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| zenopay_session | Maintains your login session and authentication status | Session | Essential |
| shopping_cart | Stores your shopping cart items and quantities | 30 days | Essential |
| user_preferences | Remembers your language and display preferences | 1 year | Functional |
| wishlist_items | Stores your saved wishlist products | 1 year | Functional |
| recently_viewed | Tracks recently viewed products for recommendations | 7 days | Performance |
| cookie_consent | Remembers your cookie preferences and consent choices | 1 year | Essential |
4. Cookie Categories
🔒 Essential Cookies
These cookies are necessary for the website to function and cannot be disabled in our systems.
- Shopping cart functionality
- Secure payment processing
- User authentication
- Website security features
- Basic site navigation
📊 Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information.
- Website traffic analysis
- Page load time monitoring
- User behavior tracking
- Error reporting and debugging
- Search functionality optimization
⚙️ Functional Cookies
These cookies enhance your browsing experience by enabling personalized features and preferences.
- Personalized product recommendations
- Language and currency preferences
- Saved shipping addresses
- Product comparison features
- Recently viewed items
🎯 Marketing Cookies
These cookies are used to make advertising messages more relevant to you and your interests.
- Targeted advertising
- Campaign effectiveness tracking
- Social media integration
- Retargeting advertisements
- Cross-platform tracking
5. Third-Party Cookies
We work with trusted third-party service providers who may set cookies on our website to provide their services:
| Service Provider | Purpose | Cookie Duration | Privacy Policy |
|---|---|---|---|
| Google Analytics | Website analytics, user behavior tracking, and performance monitoring | 2 years | Google Privacy Policy |
| Facebook Pixel | Advertising optimization, conversion tracking, and retargeting | 90 days | Facebook Privacy Policy |
| Payment Gateway Providers | Secure payment processing and fraud prevention | Session | Varies by provider |
| Customer Support Chat | Live chat functionality and customer support | 1 year | Provider specific |
⚠️ Important: Third-party cookies are governed by the privacy policies of their respective providers. We recommend reviewing these policies to understand how your data is used.
6. Managing Your Cookie Preferences
6.1 Cookie Consent Manager
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept all cookies for the best experience
- Reject non-essential cookies
- Customize your cookie preferences by category
- Learn more about our cookie policy
- Change your preferences at any time
6.2 Browser Settings
You can also control cookies through your web browser settings. Here's how to manage cookies in popular browsers:
Google Chrome
Settings → Privacy and security → Cookies and other site data
Mozilla Firefox
Options → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Cookies and site permissions → Cookies and site data
6.3 Opting Out of Specific Services
- Google Analytics: Use the Google Analytics Opt-out Browser Add-on
- Facebook Advertising: Adjust your Facebook Ad Preferences
- General Advertising: Visit Digital Advertising Alliance or Network Advertising Initiative
7. Impact of Disabling Cookies
⚠️ Important Notice: Disabling certain cookies may impact your shopping experience on our e-commerce platform.
If you choose to disable cookies, please be aware of the following potential impacts:
7.1 Essential Functions Affected
- Shopping cart may not retain items between pages
- You may need to log in repeatedly during your session
- Payment processing may not function properly
- Security features may be compromised
- Website navigation may be impaired
7.2 Enhanced Features Lost
- Personalized product recommendations will not be available
- Recently viewed products will not be remembered
- Language and currency preferences will reset
- Wishlist functionality may not work properly
- Saved shipping addresses will not be remembered
7.3 Performance Impact
- Website may load slower without optimization cookies
- Search functionality may be less efficient
- Page loading may be less optimized
- Error reporting may not function properly
8. Cookie Retention Periods
Different types of cookies are stored for different periods based on their purpose and legal requirements:
| Cookie Type | Typical Duration | Purpose | Deletion |
|---|---|---|---|
| Session Cookies | Until browser is closed | Essential functions during your visit | Automatically deleted |
| Short-term Cookies | 1-30 days | Recent activity tracking, temporary preferences | Auto-expires after period |
| Medium-term Cookies | 1-12 months | User preferences, performance optimization | Auto-expires or manual deletion |
| Long-term Cookies | 1-2 years | Analytics, marketing optimization | Auto-expires or user deletion |
You can delete cookies at any time through your browser settings or by using our cookie preference center.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Updates may be made to reflect:
- Changes in our cookie usage and practices
- New technologies or third-party services
- Legal or regulatory requirement updates
- User feedback and privacy enhancement requests
- Security improvements and best practices
When we make significant changes to this policy, we will:
- Update the "Last updated" date at the top of this policy
- Display a prominent notice on our website
- Send email notifications to registered users (for major changes)
- Request updated consent for new cookie types if required
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy.
10. Contact Us
If you have questions about our use of cookies, this Cookie Policy, or wish to exercise your rights regarding cookies, please contact us:
Company: ZENOPAY SOLUTIONS PRIVATE LIMITED
Privacy Officer Email: business@zeno-in.com
Customer Service: business@zeno-in.com
Phone: +91 8509055988
Address: C/O SK IASIN, VILL-ALUA, JERTHAN, P.O.-JERTHAN, Jerhan, Jerthan, East Midnapore- 721420, West Bengal, India
Business Hours: Monday to Friday: 9:00 AM - 6:00 PM IST
Response Time: We respond to privacy inquiries within 24-48 hours
Cookie Preference Center: You can also manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by clearing your browser cookies.
📧 For Cookie-Related Inquiries: Please include "Cookie Policy" in your email subject line to ensure faster processing of your request.